CEO for Visitor Services
United States Capitol Visitor Center
Beth Plemmons comes to the Capitol Visitor Center with extensive experience in visitor services. She was previously employed as the Associate Director for Guest Services at Mount Vernon Estate and Gardens where she supervised ticketing and group sales for more than one million visitors annually. She also managed wharf and transportation operations as well as a volunteer base of 400. During her tenure at Mount Vernon, she developed a reservations department which doubled its reservation activity in a year. She also developed orientation and training programs, and she implemented weekly estate-wide training sessions.
Prior to her work at Mount Vernon, Beth was the Director of Ticketing and Reservations at the Biltmore Estate in Asheville, North Carolina where she managed more than 100 employees and $55 million in revenue. She managed the welcome center, outlets, call center, fulfillment operations and sales teams, and she was responsible for the research, selection, design and maintenance of numerous systems to include ticketing, property management, online sales, access control and e-marketing. Beth also worked at the Biltmore Estate as Ticketing and Reservations Manager, Training Specialist, and Candlelight Reservations Supervisor.